Does this product checked before shipping them to me?
Yes., of course.
We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.
If a item is found defective to our Technical QC team , it will be returned to the factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy
Products Guaranteed
Factories that supply to Sonoff are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our Sonoff Technical QC team. We double-check the contents of all orders carefully before dispatch to our customers . Sonoff maintains all products serial number and products ID for stop delicacy.
Lead time
Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
Delivery time
Delivery time 3-8 business days normally in India.
Who will be delivered the product to me
You order will dispatch from your nearest local authorized dealer by ShipRocket/Delhivery.com.
What should I do if my items arrived damaged?
When using shipping services, we want the delivery to be as fast as possible. At the same time, we expect from the courier company to handle our shipments with great care throughout their journey. Packages reach several depots and go through multiple hands until the driver delivers them to their recipients. Even though we might assume it is the courier’s fault for the damaged delivery of the parcel, several other situations explain it is not always the case.
If you order got damaged or lost during transits so Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. In this condition, Apply for Insurance claim terms & conditions applicable.
| # | Flow | Person in charge | Response Time | Remark |
| 1 | Propose RMA request | Customer | Anytime | Customer will request for RMA via email, which should meet any of the following conditions: 1) Defective items reach 50 pcs; 2) Quarterly feedback (Every Mar., Jun., Sep. and Dec.); 3) Other cases(DOA, Goods less and parts missing, etc. ) |
| 2 | Complete the RMA application form | Customer | Anytime | Customer will complete the required information in RMA application form # Sheet 2 and send it back to b2b_info@itead.in |
| 3 | Review the RMA application form | b2b_info@itead.in | 2-3 weeks | b2b_info@itead.in will check the information in the RMA application form. |
| 4 | Confirmation of RMA request | b2b_info@itead.in | 1-2 days | b2b_info@itead.in will confirm to the customer for the review of RMA request: 1) Approved and go next; 2) Disapproved and explain reasons. |
| 5 | Application for new replacements | b2b_info@itead.in | 2-3 days | b2b_info@itead.in will arrange the new replacements. |
| 6 | Despatch of new replacements | b2b_info@itead.in | Anytime | b2b_info@itead.in will ship out the new replacements together with customer’s next order. |
| Remark : Devices of custom firmware and product problems caused by human factors are not covered by the warranty. | ||||
What should I do if my products gone faulty after a period of use?
During installation or after damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview. Customer can buy new product asking discount to Sonoff or Authorized dealer.
Warranty will be void?
If the product is used without stabilizer warranty will be void.
If the product is not used as per its usage specifications warranty will be void.
This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.
Safety Information:
- Meant for Indoor use and Domestic purposes only.
- Installation must be done in cool and dry places. Moisture may cause product malfunctioning
- Use for devices/appliances that fall within the specified rated voltage and power limits. Invariably check your device/appliance manual for the details.
- A voltage stabilizer is designed to automatically maintain a constant voltage level for the load to prevent undue power failures.
What is a voltage stabilizer ?
A voltage stabilizer is designed to automatically maintain a constant voltage level for the load to prevent undue power failures.
Return Policy
100 % amount will be refunded if the order did not dispatch from the warehouse or before handover to the Shipping agent. The refund request will reject once the shipment is delivered to the buyer.
Legal Disclaimer:
- The product is used without stabilizer warranty will be void.
- If the product is not used as per its usage specifications warranty will be void.
- Sonoff owes liability of this product not exceeding the selling price of the product in any circumstances. A voltage stabilizer is designed to automatically maintain a constant voltage level for the load to prevent undue power failures.
- Product has to be used in a specific way and for the specified purposes well specified in user’s manual.
- Loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview.
- Manufacturer takes no direct, indirect or any type of consequential liability of whatsoever nature under any condition, of customer’s appliances functioning or malfunctioning of his/her appliance by or after buying product.
- This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
- 8) Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
- The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.
- Customer needs to walk with support team for installation fee.